Refunds & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com with a brief message on your concern with the item. If your return is accepted, we’ll send you a return email with in two to three business days with instructions on what to do next. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to contact us immediately, if and when you discover that something isn't right with your order.
We will notify you once we’ve received and inspected your exchange or return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or sent replacement or updated item. Please remember it can take some time for your bank or credit card company to process and post the refund too.